FAQ on Mentor
What does Mentor application offer?
Mentor is an open source solution that creates a mentoring network and make experts discoverable to mentees to connect and seek guidance for professional development.
To learn more, see Welcome to Mentor.
How can mentors and mentees use Mentor?
- Mentors can create sessions and join other sessions.
- Mentees can join sessions.
To learn more, see About the Mentor Application.
How can organizations manage users (mentors and mentees) on the platform?
Users with Organization Administrator privileges can manage users in the following ways:
- Upload the list of users with preassigned roles to the platform.
- Manage users' requests to become a mentor.
To learn more, see the following topics:
How can organizations manage sessions on the platform?
Session managers can create Public or Private sessions and do the following actions:
- Assign the sessions to respective mentors. The assigned sessions are hosted by mentors during the scheduled time.
- Invite mentees to the sessions.
- Conduct session management activities such as updating the session and meeting details and tracking the session's status and mentee enrollments.
To learn more, see the following topics:
How can I sign up on Mentor?
After receiving an email invite containing the application's link, new users can sign up to create their accounts. If you have received a session or mentor profile link from your contacts, you can use the link to sign up as a mentee.
By default, everyone on Mentor has mentee privileges to connect with mentors and seek guidance (through mentoring sessions).
To learn more, see the following topics:
What if I don't remember my password?
- On the Login page, click the Forgot password link.
- Enter your Email and the new password.
- Click Validate OTP.
- Complete the reCAPTCHA verification if required.
- Click Generate OTP. An OTP is sent to your registered email ID.
- Enter the OTP.tip
To receive a new OTP, click the Resend OTP link.
- Click Verify and login to log in to the Home page.
What to do if I face issues while signing up or logging in?
If you face any issues while logging in or signing up, you can write to the support team describing the issue.
To learn more, see Reporting Issues Related to Signing up and Logging in.
How to change the language on the application?
You can select the language of your choice using the Language option from the Application menu.
To learn more, see Changing the Language Settings.
What to do if I face any technical issues?
If you face any technical issues, you can report the issue to the support team on the Help page.
To learn more, see Reporting an Issue.
How can I keep my account secure?
You can keep your account secure by:
Viewing the Login activity page and logging out from devices that are unfamiliar or not in use.
Change your existing password if you:
- Suspect that your account password is compromised.
- Notice a login from an unfamiliar device on the Login activity page.
To learn more, see the following topics:
Where can I find the video instructions about using the application features?
To view the video instructions, you can go to the Application menu and select the Help videos option.
To learn more, see Viewing the Help Videos.
Can I edit my profile details later?
After signing up, you can update your profile details any time.
To learn more, see the following topics:
Can I become a mentor?
If you are a mentee, you can click Become a Mentor to send a request to the organization administrator. The request approval process ensures that the organization can validate the credentials of individuals before they are added as mentors.
To learn more, see Requesting to Become a Mentor.
Can I view my assigned roles?
Click the View roles link to view your default role (mentee) or any additional roles that have been assigned to you.
To learn more, see the following topics:
Where can I find details about mentors?
You can use the Mentor Directory to look up details on individual mentors.
How can I create a session?
To learn more, see Setting up a Session.
Can I make changes to the session details or timings?
You can edit a session to change the timings or the details associated with it. In case you want to cancel the session, you can delete the session.
To learn more, see Setting up a Session.
What is the duration of each session?
The minimum duration of a session should be 30 minutes.
To learn more, see Setting up a Session.
How many sessions can I create?
The platform does not apply any limits on the number of sessions that a mentor can host.
To learn more, see Setting up a Session.
What are the meeting platforms available to host my session?
Mentors can host their sessions using any one of the following meeting platforms:
- BigBlueButton
- Google Meet
- Zoom
To learn more, see Setting up a Session.
How do I start my session?
On the My Mentoring Sessions tab, click Start to host sessions that you have created or the ones that have been assigned to you by a session manager.
To learn more, see Starting a Session.
Are these sessions pre-recorded or live?
Mentoring sessions are live sessions hosted by mentors. You cannot upload or host a recorded session.
To learn more, see the following sections:
Where can I find the upcoming sessions?
You can find the upcoming sessions on the All sessions tab of the Home page.
To learn more, see Enrolling for a Session.
How can I register for a session?
On the All sessions tab of the Home page, you can find a session of interest and click Enroll.
To learn more, see Enrolling for a Session.
Where can I find my enrolled sessions or sessions to which I am invited?
On the Enrolled sessions tab on the Home page, you can view the list of sessions to which you have enrolled or you have been invited.
To learn more, see Joining a Session.
Is there a limit on the number of participants who can enroll for a session?
You cannot enroll for a session after the enrollment limit is reached. If you try to enroll after this limit is reached, a Session seats full message appears.
To learn more, see Enrolling for a Session.
Can I cancel my enrollment?
You can cancel your enrollment if the mentor has not started the session.
To learn more, see Cancelling Your Enrollment.
How do I attend a session?
On the Enrolled sessions tab of the Home page, you can find the enrolled or invited session and click Join.
To learn more, see Joining a Session.
Can I share session links?
The host and participants can share session links with their phone or email contacts, and over social media.
To learn more, see the following topics:
Can participants who have not registered on Mentor attend sessions using a link?
To join sessions using a link, participants must sign up on Mentor.
To learn more, see Joining a Session.
How can I track my progress?
- Go to the Dashboard tab.
- Select the Dashboard option from the Application menu.
To learn more, see the following topics:
Can I provide a feedback for the session?
At the end of each session, the host and participants can rate the session.
To learn more, see the following topics:
Can I view the ratings for the sessions I have hosted?
You can view your session rating using one of the following ways:
- Go to the Profile tab.
- Select the Profile option from the Application menu.
To learn more, see Creating a Mentor Profile.
Can I view a mentor’s session ratings?
You can view a mentor’s session ratings using the Mentor Directory.
How can I delete my account?
You can create a request to delete your account on the Help page.
To learn more, see any one of the following topics: